Refund policy

Return & Refund Policy

Hazara Computers
Shoukat Plaza, GT Road, Haripur, Khyber Pakhtunkhwa, Pakistan — Shop #11
Phone / WhatsApp: 0333-6102777

Last Updated: September 1, 2026

At Hazara Computers, every order is carefully checked before dispatch. We make every effort to ensure that customers receive the correct and working product in the condition described on the product listing.

Please read this Return & Refund Policy carefully before placing an order.

1. Final Sale / AS-IS Policy

Unless a product is specifically advertised with a return or warranty option, products sold by Hazara Computers are considered FINAL SALE / AS-IS.

Returns, exchanges, or refunds are not accepted for products that are sold as:

  • Used

  • LOT

  • Open-box

  • Refurbished

  • Clearance

  • Without warranty

  • AS-IS

Used and LOT items are non-refundable and non-returnable.

The condition of such products will be clearly mentioned in the product listing or communicated to the customer before purchase.

2. Product Testing Before Dispatch

Before dispatching an order, Hazara Computers may test and check the product to confirm its working condition.

Where applicable, we will record a testing video of the product before dispatch and may send the video to the customer through WhatsApp or another communication channel.

The testing video may show:

  • Product condition

  • Product functionality

  • Model/specifications

  • Power-on/testing process

  • Accessories included with the product

  • Serial number or other identifying information, where applicable

The purpose of this video is to establish the condition of the product at the time it was packed and dispatched.

3. Mandatory Unboxing Video for Claims

For products delivered by courier, customers are strongly required to make a continuous video recording before opening the package.

The video should clearly show:

  1. The courier package from all relevant sides.

  2. The shipping label/order information.

  3. Any visible damage to the package.

  4. The complete opening/unsealing of the package.

  5. The product and its condition immediately after opening.

  6. The testing/checking of the product, where reasonably possible.

The package should be opened and checked while the camera is continuously recording.

Do not stop the recording before the package has been opened and the product has been inspected.

Important

A claim for courier damage, missing items, wrong items, or a product received in a damaged/non-working condition may not be accepted without clear video evidence showing the package from before opening through the unboxing and inspection.

Photographs taken only after opening the package may not be sufficient evidence.

4. Check the Product Immediately

Customers should inspect and check their order at the time of delivery or immediately after receiving it.

If the product appears damaged or does not work, please notify Hazara Computers as soon as possible and preferably within 24 hours of delivery.

Do not use, install, modify, repair, or open the product further before contacting us if you believe there is a delivery-related problem.

5. Wrong or Damaged Product

If Hazara Computers sends the wrong product, or if a product is confirmed to have been damaged before or during delivery, the customer must provide sufficient evidence for us to investigate the claim.

The following may be requested:

  • Order number

  • Unboxing video

  • Photographs of the package

  • Photographs of the product

  • Testing video

  • Courier/shipping details

  • Any other information required to verify the claim

If the claim is approved after verification, Hazara Computers may provide:

  • A replacement, subject to availability; or

  • A refund; or

  • Another appropriate resolution.

6. No Video Evidence

Because electronic products can be damaged during transportation or after delivery, video evidence is important for determining the condition of the package and product at the time it was received.

If the customer does not have sufficient video evidence of the package before opening and the unboxing process, Hazara Computers may be unable to verify the claim and the claim may be rejected.

This requirement is particularly important for claims involving:

  • Physical damage

  • Broken parts

  • Missing accessories

  • Wrong products

  • Products allegedly received non-working

  • Courier damage

7. Used / LOT Products

Used, LOT, open-box, refurbished, clearance, and AS-IS products are non-refundable and non-returnable unless Hazara Computers specifically states otherwise in writing.

These products may have cosmetic marks, signs of previous use, missing original packaging, or other conditions that are disclosed before purchase.

By purchasing such products, the customer accepts the condition stated in the listing or communicated by Hazara Computers.

8. Change of Mind

We do not accept returns or refunds because of:

  • Change of mind

  • Customer no longer needing the product

  • Ordering the wrong product

  • Selecting the wrong model or specification

  • Personal preference

  • Product being different from what the customer expected when the product matches its listing

Customers should confirm the model, specifications, compatibility, quantity, and other requirements before placing an order.

9. Compatibility

Customers are responsible for confirming that a product is compatible with their computer, laptop, motherboard, operating system, network, CCTV system, POS system, or other equipment.

Hazara Computers is not responsible for compatibility issues caused by incorrect information or specifications provided by the customer.

10. COD Orders — Courier Charges in Advance

For Cash on Delivery (COD) orders, the applicable courier/shipping charges may be required to be paid in advance before the order is dispatched.

The remaining product amount may be collected through COD according to the order arrangement.

If the customer refuses to receive the parcel, fails to collect the parcel, or cancels the order after dispatch, the advance courier/shipping charges may not be refundable.

11. Software and Installation Services

Software installation, operating-system installation, BIOS installation, configuration, setup, and similar services are non-refundable once the service has been completed.

Software-related problems caused by viruses, malware, customer-installed software, operating-system changes, third-party software, or unauthorized modifications are not covered.

12. Warranty Products

Some products may have a manufacturer, distributor, or seller warranty.

Where a warranty is specifically mentioned on the product listing or invoice, the applicable warranty terms will apply.

Warranty generally does not cover damage caused by:

  • Physical damage

  • Water or liquid

  • Burning or electrical damage

  • Power fluctuation or incorrect voltage

  • Improper installation

  • Misuse or negligence

  • Unauthorized repair or modification

  • Broken warranty seals

  • Normal wear and tear

  • Damage caused by connected equipment or accessories

13. Return Conditions

If Hazara Computers approves a return, the product must normally be returned:

  • In the condition required by the applicable return/warranty terms

  • With original packaging, where applicable

  • With all included accessories

  • With the original invoice/order information

  • Without unauthorized modification or damage

Hazara Computers may reject a return where the product has been damaged, modified, incompletely returned, or otherwise does not meet the applicable conditions.

14. Return Shipping

If a return is approved because Hazara Computers sent the wrong product or the product is confirmed to have been damaged before delivery, Hazara Computers may arrange or reimburse reasonable return shipping costs.

For other approved returns, the customer may be responsible for return shipping and related costs.

15. Refunds

If a refund is approved, the refund amount and method will be determined after verification of the product and the circumstances of the claim.

Shipping, courier, payment-processing, and other applicable charges may be non-refundable where applicable.

A refund will only be processed after Hazara Computers has completed the necessary verification.

16. How to Make a Claim

Contact Hazara Computers as soon as possible after receiving your order.

Please provide:

Order Number:
Customer Name:
Product Name:
Reason for Claim:
Unboxing Video:
Photos/Videos:

Do not send any product back without receiving return instructions from Hazara Computers.

17. Inspection & Verification

All return, replacement, refund, and warranty claims are subject to inspection and verification.

Submitting a claim does not automatically mean that the claim has been approved.

Hazara Computers reserves the right to reject claims where the requirements of this policy have not been met or where the available evidence does not establish that the issue existed when the product was delivered.

18. Customer Acceptance

By placing an order with Hazara Computers, the customer confirms that they have read and accepted the applicable product conditions and this Return & Refund Policy.

Customers are particularly advised to:

CHECK THE PACKAGE BEFORE OPENING, RECORD A CONTINUOUS UNBOXING VIDEO, AND TEST THE PRODUCT AS SOON AS POSSIBLE AFTER RECEIVING IT.

This helps protect both the customer and Hazara Computers in the event of a delivery or product-related dispute.

19. Contact Us

Hazara Computers
Shoukat Plaza, GT Road, Haripur, Khyber Pakhtunkhwa, Pakistan
Shop #11

Phone / WhatsApp: 0333-6102777