Shipping policy

Shipping Policy

 

At Hazara Computers, we make every effort to process, pack, and dispatch orders safely and efficiently. Please read this Shipping Policy before placing an order.

1. Shipping Availability

Hazara Computers currently offers delivery within Pakistan through available courier and delivery services.

Shipping availability may vary depending on the customer's location, product type, package size, weight, and courier service availability.

Some products may not be available for delivery to certain locations.

2. Order Processing

Orders are normally processed after order confirmation and verification.

We may contact the customer by phone or WhatsApp to confirm:

  • Customer name

  • Phone number

  • Delivery address

  • Product details

  • Payment method

  • COD order details

Orders may be delayed if the customer does not respond to our confirmation request or provides incomplete information.

3. Dispatch

We will make reasonable efforts to dispatch confirmed orders as soon as possible.

Dispatch time may vary depending on:

  • Product availability

  • Order verification

  • Payment confirmation

  • Weekend/public holidays

  • Courier availability

  • Product testing or preparation

  • Special or bulk orders

The estimated delivery time provided at checkout or by our staff is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Package weight and size

  • Courier service

  • Number of items

  • Special handling requirements

The applicable shipping charges will be communicated or displayed during the ordering process where applicable.

Additional charges may apply for remote areas, oversized packages, special handling, or other courier-related services.

5. Cash on Delivery (COD)

Hazara Computers may offer Cash on Delivery for eligible orders and locations.

For COD orders, courier/shipping charges may be required to be paid in advance before the order is dispatched.

The remaining product amount may be collected from the customer through COD upon delivery according to the order arrangement.

COD availability is subject to order verification, customer history, product type, order value, and courier availability.

Hazara Computers reserves the right to refuse or restrict COD orders where necessary.

6. Advance Courier Charges

Where advance courier charges are required, the order will not be dispatched until the required courier/shipping amount has been received and confirmed.

Advance courier/shipping charges may be non-refundable if the customer:

  • Refuses to receive the parcel

  • Fails to collect the parcel

  • Provides an incorrect or incomplete address

  • Does not respond to the courier

  • Cancels the order after dispatch

  • Is unavailable to receive the shipment

Any applicable return-to-origin or additional courier charges may also be the customer's responsibility.

7. Delivery Time

Delivery times depend on the customer's location and the courier service.

As a general estimate, deliveries may take approximately 2–7 working days after dispatch.

Remote areas may require additional time.

Delivery times may be affected by:

  • Courier delays

  • Weather

  • Public holidays

  • Strikes

  • Road closures

  • Security conditions

  • Natural disasters

  • High-volume periods

  • Incorrect customer information

  • Other circumstances outside our control

Delivery times are estimates and are not guaranteed.

8. Courier Delays

Once an order has been handed over to the courier, delivery is handled by the courier company.

Hazara Computers will provide reasonable assistance in following up on delayed shipments, but we cannot guarantee the courier's delivery schedule.

Customers may be required to cooperate with courier representatives to arrange delivery.

9. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Mobile/WhatsApp number

  • Complete address

  • City

  • Area/locality

  • Landmark, where necessary

Hazara Computers is not responsible for delivery failure or additional charges resulting from incorrect or incomplete information provided by the customer.

10. Receiving Your Package

Customers should carefully inspect the courier package when it is delivered.

If the package appears:

  • Torn

  • Opened

  • Crushed

  • Wet

  • Broken

  • Tampered with

  • Otherwise visibly damaged

the customer should record the condition before opening the package.

11. Mandatory Unboxing Video for Claims

For courier-delivered orders, customers are strongly required to record a continuous video before opening the package and throughout the complete unboxing process.

The video should clearly show:

  1. The unopened/sealed courier package.

  2. The shipping label and order information.

  3. All visible sides of the package.

  4. Any visible damage or tampering.

  5. The complete opening/unsealing process.

  6. The product immediately after opening.

  7. Accessories and other items received.

  8. Testing/checking of the product where possible.

Do not stop the recording before the package has been completely opened and the contents have been inspected.

Important Claim Requirement

Claims for courier damage, missing items, wrong products, or products allegedly received non-working may not be accepted without sufficient video evidence showing the package before opening and the complete unboxing process.

Photographs taken only after the package has been opened may not be sufficient evidence.

Please keep the original video until your order is fully verified and the applicable claim period has expired.

12. Product Testing Before Dispatch

Hazara Computers may test products before dispatch.

Where applicable, we may record a testing video showing the product working before it is packed and dispatched.

The testing video may be provided to the customer through WhatsApp or another communication channel.

This testing process helps establish the condition of the product before shipment.

13. Damaged or Incorrect Shipment

If you believe that you have received a damaged, incorrect, or incomplete order, contact Hazara Computers as soon as possible and preferably within 24 hours of delivery.

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Complete unboxing video

  • Photographs of the package

  • Photographs of the product

  • Testing video, where applicable

The claim will be reviewed and verified before any replacement, refund, or other resolution is approved.

Please refer to our Return & Refund Policy for complete requirements.

14. No Video Evidence

Because products may be damaged during transportation or after delivery, video evidence is important for verifying the condition of the shipment.

If sufficient video evidence is not available, Hazara Computers may be unable to verify the condition of the package and product at the time of delivery, and the claim may be rejected.

15. Used / LOT / AS-IS Products

Used, LOT, open-box, refurbished, clearance, and AS-IS products are shipped according to the condition described in their respective product listings.

Used and LOT products are non-refundable and non-returnable unless Hazara Computers specifically provides otherwise in writing.

Customers should carefully review the product condition before placing an order.

16. Refused or Uncollected Shipments

If a customer refuses to accept a parcel or fails to collect it from the courier, the parcel may be returned to Hazara Computers.

The customer may be responsible for:

  • Original shipping charges

  • Return-to-origin charges

  • Additional courier charges

  • Other applicable delivery costs

Any advance courier charges may be non-refundable in such circumstances.

Future COD orders may also be restricted or require advance payment.

17. Address Changes

Customers should contact Hazara Computers as soon as possible if they need to change the delivery address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Any additional courier charges resulting from an approved address change may be charged to the customer.

18. Multiple Products / Split Shipments

Orders containing multiple products may, where necessary, be dispatched in separate packages.

Additional shipping arrangements may apply depending on product availability, package size, weight, or courier requirements.

19. Shipping of Large or Heavy Products

Large, heavy, fragile, or specialized products may require a different courier service or shipping method.

Shipping charges and delivery times for such products may differ from standard orders.

Hazara Computers may contact the customer before dispatch to confirm shipping arrangements.

20. Lost or Delayed Shipments

If a shipment appears to be lost or significantly delayed, Hazara Computers may contact the courier company to investigate.

The resolution will depend on the courier's investigation and applicable courier procedures.

Customers may be required to provide information or cooperate with the courier investigation.

21. International Shipping

Unless specifically agreed in writing, Hazara Computers currently does not guarantee international shipping availability.

International orders, where accepted, may be subject to additional shipping charges, customs duties, taxes, documentation, and other requirements.

22. Shipping Policy Changes

Hazara Computers / HazaraComputers.com reserves the right to change, modify, update, add, or remove any part of this Shipping Policy at any time without prior notice.

Hazara Computers is not required to provide advance notice of changes.

The updated Shipping Policy will become effective when published on HazaraComputers.com, unless a different effective date is stated.

Customers are responsible for reviewing the current Shipping Policy before placing an order.

23. Contact Us

For questions about shipping, delivery, courier charges, or an existing order, contact:

Hazara Computers
Shoukat Plaza, GT Road, Haripur, Khyber Pakhtunkhwa, Pakistan
Shop #11

Phone / WhatsApp: 0333-6102777
Website: HazaraComputers.com

By placing an order, you acknowledge that you have read and accepted this Shipping Policy and the other applicable policies of Hazara Computers.