FAQ's

Hazara Computers Website: HazaraComputers.com

About Us

Q: What does Hazara Computers sell? We deal in desktop computers, custom-built PCs, new and used laptops, gaming PCs and accessories, computer components (RAM, SSDs, HDDs, graphics cards), monitors, keyboards, mice, speakers, networking equipment (routers, switches, Wi-Fi), CCTV and security systems, POS machines and accessories, printers and toners, cables, adapters, laptop batteries, and IT installation/repair services. We also deal in used and LOT (bulk) products.

Q: Do you have a physical store? Yes. Store location details are available on our Contact Us page.

Q: What are your store hours? Monday–Thursday and Saturday–Sunday: 10:00 AM – 7:00 PM (with a break from 1:15 PM – 2:30 PM). Closed on Friday. Hours may change when necessary, so please call ahead if travelling from outside Haripur.

Orders

Q: How do I place an order online? Browse HazaraComputers.com, add items to your cart, and check out with your name, phone number, and complete delivery address. We may contact you by phone or WhatsApp to confirm the order before dispatch.

Q: Can I order by phone or WhatsApp? Yes. See our Contact Us page for our phone/WhatsApp number and place your order with the product details you'd like.

Q: Can I cancel my order? Yes, before it has been dispatched — contact us as soon as possible. Once an order has been dispatched, cancellation may not be possible. See our Terms of Service for details.

Q: Do you offer wholesale or bulk pricing? Yes, we welcome wholesale, dealer, reseller, corporate, and bulk orders. Contact us via phone or WhatsApp for a quotation.

Payments

Q: What payment methods do you accept? Easypaisa, JazzCash, Bank Alfalah online payment, bank transfer, and Cash on Delivery (COD), depending on availability. See our Payment Policy for details.

Q: Are prices shown in PKR? Yes, all product prices on HazaraComputers.com are shown in Pakistani Rupees (Rs.).

Q: Is it safe to pay online on your website? Yes. Online payments are processed through our secure payment gateway partner. We do not see or store your card number or online banking credentials.

Q: Do you accept cryptocurrency or services like Skrill? No. We do not accept cryptocurrency or any crypto-linked payment method.

Shipping & Delivery

Q: Which areas do you deliver to? We deliver across Pakistan through our courier partners, subject to product type and courier coverage in your area.

Q: How long does delivery take? Typically 2–7 working days after dispatch, depending on your location. See our Shipping Policy for full details.

Q: Is Cash on Delivery (COD) available? Yes, for eligible products and locations. Courier charges may need to be paid in advance for COD orders; the remaining amount is collected on delivery.

Q: What should I do when my order arrives? Record a continuous unboxing video before opening the package and throughout the entire unboxing process. This is required to support any claim for damage, missing items, or wrong products. See our Shipping Policy for details.

Returns, Refunds & Warranty

Q: Can I return a product if I change my mind? No, change-of-mind returns are not accepted. Returns are only accepted for eligible issues such as a genuine defect, wrong item, or transit damage, supported by unboxing video evidence. See our Return, Refund & Exchange Policy.

Q: Are used or LOT products refundable? No. Used, LOT, open-box, refurbished, clearance, and AS-IS products are final sale and non-refundable/non-returnable, unless we state otherwise in writing.

Q: Do your products come with a warranty? Where applicable, products carry a manufacturer, distributor, or seller warranty as stated on the product listing or invoice. Warranty generally does not cover physical, liquid, or electrical damage, misuse, or unauthorized repair.

Q: How long does a refund take? Refunds are processed after the returned product is received and verified. Processing time then depends on your original payment method and your bank's settlement timelines.

Contact & Support

Q: How can I contact Hazara Computers? See our Contact Us page for our phone/WhatsApp number and store address.

Q: Do you provide technical support after purchase? Yes, we assist with installation, troubleshooting, compatibility questions, and warranty claims. Contact us via phone or WhatsApp.