Shipping policy

Hazara Computers Website: HazaraComputers.com

Last Updated: September 1, 2026

At Hazara Computers, we make every effort to process, pack, and dispatch orders safely and efficiently. Please read this Shipping Policy before placing an order.

1. Shipping Availability

We currently offer delivery within Pakistan through available courier and delivery services. Availability may vary depending on your location, product type, package size, weight, and courier service coverage. Some products may not be available for delivery to certain locations.

2. Order Processing

Orders are normally processed after order confirmation and verification. We may contact you by phone or WhatsApp to confirm your name, phone number, delivery address, product details, payment method, and COD order details. Orders may be delayed if you do not respond to our confirmation request or provide incomplete information.

3. Dispatch

We make reasonable efforts to dispatch confirmed orders as soon as possible. Dispatch time may vary depending on product availability, order verification, payment confirmation, weekends/public holidays, courier availability, product testing/preparation, or bulk/special orders. Estimated delivery times shown at checkout or given by our staff are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated based on delivery location, package weight/size, courier service, number of items, and any special handling required. Charges will be communicated or displayed during the ordering process where applicable. Additional charges may apply for remote areas, oversized packages, or special handling.

5. Cash on Delivery (COD)

COD may be offered for eligible orders and locations. For COD orders, courier/shipping charges may be required in advance before dispatch, with the remaining product amount collected via COD on delivery. COD availability is subject to order verification, customer history, product type, order value, and courier availability, and we reserve the right to refuse or restrict COD where necessary.

6. Advance Courier Charges

Where advance courier charges are required, the order will not be dispatched until payment is received and confirmed. Advance courier/shipping charges may be non-refundable if you refuse to receive the parcel, fail to collect it, provide an incorrect/incomplete address, do not respond to the courier, cancel the order after dispatch, or are unavailable to receive the shipment. Any return-to-origin or additional courier charges may also be your responsibility.

7. Delivery Time

Delivery time depends on your location and the courier service. As a general estimate, delivery may take approximately 2–7 working days after dispatch; remote areas may need additional time. Delivery may be affected by courier delays, weather, public holidays, strikes, road closures, security conditions, natural disasters, high-volume periods, or incorrect customer information. Delivery times are estimates and are not guaranteed.

8. Courier Delays

Once handed to the courier, delivery is managed by the courier company. We will provide reasonable assistance in following up on delayed shipments but cannot guarantee the courier's delivery schedule. You may need to cooperate directly with the courier to arrange delivery.

9. Accurate Delivery Information

You are responsible for providing accurate, complete delivery information: full name, mobile/WhatsApp number, complete address, city, area/locality, and a landmark where necessary. We are not responsible for delivery failures or additional charges resulting from incorrect or incomplete information.

10. Receiving Your Package

Inspect the courier package carefully when it arrives. If it appears torn, opened, crushed, wet, broken, or otherwise tampered with, record its condition before opening.

11. Mandatory Unboxing Video for Claims

For courier-delivered orders, you are strongly required to record a continuous video before opening the package and throughout the complete unboxing process, clearly showing:

Do not stop recording until the package is completely opened and the contents inspected.Claims for courier damage, missing items, wrong products, or products allegedly received non-working may not be accepted without sufficient video evidence — photos taken only after opening may not be sufficient. Keep the original video until your order is fully verified and any applicable claim period has expired.

12. Product Testing Before Dispatch

We may test products before dispatch and record a testing video showing the product working before it is packed. This video may be shared with you via WhatsApp or another channel and may be used as evidence of the product's condition before shipment.

13. Damaged or Incorrect Shipment

If you believe you received a damaged, incorrect, or incomplete order, contact us as soon as possible — preferably within 24 hours of delivery — with your order number, name, description of the issue, complete unboxing video, photographs of the package/product, and a testing video where applicable. Claims are reviewed and verified before any replacement, refund, or other resolution. See our Return, Refund & Exchange Policy for full details.

14. No Video Evidence

Because products can be damaged during transportation or after delivery, video evidence is important to verify the shipment's condition. If sufficient video evidence is not available, we may be unable to verify the condition of the package and product at delivery, and the claim may be rejected.

15. Used / LOT / AS-IS Products

Used, LOT, open-box, refurbished, clearance, and AS-IS products are shipped according to the condition described in their listing. These items are non-refundable and non-returnableunless Hazara Computers specifically states otherwise in writing.

16. Refused or Uncollected Shipments

If you refuse a parcel or fail to collect it from the courier, it may be returned to us. You may be responsible for the original shipping charge, return-to-origin charge, and any additional courier costs. Advance courier charges may be non-refundable in this case, and future COD orders may be restricted or require advance payment.

17. Address Changes

Contact us as soon as possible if you need to change your delivery address. Once an order has been dispatched, we cannot guarantee the address can be changed, and any resulting additional courier charges may be passed on to you.

18. Multiple Products / Split Shipments

Orders with multiple products may be dispatched in separate packages where necessary, depending on availability, size, weight, or courier requirements.

19. Large or Heavy Products

Large, heavy, fragile, or specialized products may require a different courier service or shipping method, with different charges and delivery times. We may contact you before dispatch to confirm arrangements.

20. Lost or Delayed Shipments

If a shipment appears lost or significantly delayed, we may contact the courier to investigate. Resolution depends on the courier's investigation and procedures, and you may need to provide information or cooperate with that investigation.

21. International Shipping

Unless specifically agreed in writing, Hazara Computers does not currently guarantee international shipping. Where accepted, international orders may involve additional shipping charges, customs duties, taxes, and documentation.

22. Changes to This Policy

Hazara Computers / HazaraComputers.com reserves the right to change, modify, add to, or remove any part of this Shipping Policy at any time, without prior notice. The updated Policy takes effect once published on HazaraComputers.com. You are responsible for reviewing the current Policy before placing an order.

23. Contact Us

For shipping or delivery questions, please visit our Contact Us page at HazaraComputers.com for current phone/WhatsApp and store details.

By placing an order, you acknowledge that you have read and accepted this Shipping Policy and our other applicable policies.