Return and refund policy– Hazaracomputers

Hazara Computers Website: HazaraComputers.com

Last Updated: September 1, 2026

This Return, Refund & Exchange Policy explains when and how a return, refund, or exchange may be requested for products purchased from Hazara Computers, either online at HazaraComputers.com or in-store. It should be read together with our Terms of Service and Shipping Policy.

1. General Rule

All sales are final unless a product is specifically covered by a return, exchange, or warranty option stated on the product listing, invoice, or in writing by Hazara Computers.

2. Non-Returnable / Non-Refundable Items

The following are non-refundable and non-returnable, unless Hazara Computers specifically agrees otherwise in writing:

• Used products

• LOT (bulk/liquidation) products

• Open-box and refurbished products

• Clearance products

• AS-IS products

• Completed software, OS, or BIOS installation and configuration services

3. What Is Not Eligible for Return

We do not accept returns or refunds for:

• Change of mind

• Incorrect product, model, or specification selected by the customer

• Personal preference after purchase

• Products that have been used, installed, modified, repaired, or damaged after delivery

4. Product Testing Before Dispatch

Before dispatch, Hazara Computers may test the product and record a video as evidence of its working condition. This video may be shared with the customer via WhatsApp or another channel and may be used to verify the product's condition prior to shipment.

5. Mandatory Unboxing Video for Claims

For courier-delivered orders, customers must record a continuous video before opening the package and throughout the complete unsealing/unboxing process. The video should clearly show:

• The sealed package and courier shipping label

• The condition of the package

• The complete opening/unsealing process

• The product itself

• All included accessories

• Testing of the product, where possible

Claims for damaged, missing, wrong, or non-working products may not be accepted without sufficient unboxing video evidence. Photos taken only after the package has been opened may not be sufficient on their own.

6. Reporting a Problem

Customers should inspect and test their product immediately upon receipt and report any eligible issue preferably within 24 hours of delivery. To report an issue, contact us with:

• Order number

• Full name used on the order

• Description of the issue

• Complete unboxing video

• Photographs of the package and product

• Testing video, where applicable (product/store purchases)

7. Return Approval Process

Do not return any product without first receiving approval and return instructions from Hazara Computers. Once a claim is submitted, we will review the evidence provided and confirm whether the item is eligible for return, replacement, or refund, and provide instructions for how to proceed.

8. Exchanges

Where a product is confirmed eligible for exchange (for example, a genuine defect confirmed with unboxing/testing video evidence, or a wrong item sent by Hazara Computers), we will offer one of the following, at our discretion and subject to stock availability:

• Replacement with the same product

• Exchange for a different product of equal value (with the customer paying or being refunded any price difference)

• A refund under Section 11, where an exchange is not possible

Exchange requests follow the same approval process as returns (see Section 7) and must include the required unboxing/testing video evidence. Used, LOT, and AS-IS products are not eligible for exchange, in line with Section 2.

9. Condition of Returned Items

Approved returns must include the original product, all accessories, original packaging, and the invoice/order information, where applicable. If a returned product is found to be customer-damaged, modified, incomplete, or otherwise not eligible under this Policy, the return/refund request may be rejected and the product may be sent back to the customer.

10. Shipping and Courier Charges

Courier/shipping charges are generally non-refundable. For COD orders, any advance courier charges paid are non-refundable if the customer refuses delivery, fails to collect the parcel, or cancels the order after it has been dispatched.

11. Refund Method and Timeline

Where a refund is approved:

• Refunds are processed only after inspection and verification of the returned product and the supporting claim.

• Refunds for online/gateway payments are returned to the original payment method used for the transaction, subject to processing times set by our payment gateway partner and your bank.

• Refunds for cash or COD payments may be issued via bank transfer, JazzCash/Easypaisa, or another mutually agreed method.

• Processing typically begins once the returned item is received and verified; exact timelines depend on the payment method and, for gateway payments, the bank's settlement process.

12. Warranty Claims

Products covered by a manufacturer, distributor, or seller warranty are handled according to that product's specific warranty terms, which may differ from this general Return, Refund & Exchange Policy. Please refer to the product listing, invoice, or contact us for details.

13. Our Right to Decide

Hazara Computers reserves the right to approve or reject any return, exchange, or refund claim based on the applicable product conditions, the evidence provided, and applicable law.

14. Changes to This Policy

Hazara Computers / HazaraComputers.com reserves the right to change, modify, add to, or remove any part of this Policy at any time, without prior notice. The updated Policy applies as published on HazaraComputers.com, subject to applicable law. Customers are responsible for reviewing the current Policy before placing an order.

15. Contact Us

For return, refund, or exchange requests, please visit our Contact Us page at HazaraComputers.com for current phone/WhatsApp and store details.

By placing an order, you acknowledge that you have read and accepted this Return, Refund & Exchange Policy

Return and refund policy

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