Privacy policy– Hazaracomputers

Hazara Computers Website: HazaraComputers.com

Last Updated: September 1, 2026

Hazara Computers ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect through HazaraComputers.com, how we use it, how we protect it, and the choices available to you. By using our website or placing an order, you agree to the practices described in this Policy.

1. Information We Collect

a) Information you provide directly:

• Full name

• Phone number / WhatsApp number

• Delivery address, city, and area/locality

• Email address (if provided)

• Order details and product preferences

• Payment-related information necessary to process a transaction (see Section 4)

• Any information you send us through contact forms, WhatsApp, phone, or email

b) Information collected automatically:

• IP address

• Browser type and device information

• Pages visited, time spent, and referring website

• Cookies and similar tracking technologies (see Section 6)

c) Information from third parties:

• Confirmation and status updates from courier companies

• Transaction status from our payment gateway/processor partner(s)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders (including COD confirmation)

• Verify and confirm order and delivery details

• Process online payments through our payment gateway

• Arrange courier pickup and delivery

• Provide customer support, warranty, and after-sales service

• Respond to inquiries, quotations, and bulk/wholesale requests

• Send order updates, delivery notifications, and — where you have opted in — promotional offers

• Investigate and prevent fraud, abuse, or unauthorized transactions

• Improve our website, products, and services

• Comply with applicable legal and regulatory requirements

3. Legal Basis for Processing

We process your personal information because it is necessary to perform a contract with you (fulfilling your order), to comply with our legal obligations, for our legitimate business interests (such as fraud prevention and service improvement), or based on your consent (such as marketing communications you can opt out of at any time).

4. Payment Information

When you pay online, your payment details are entered directly into our payment gateway partner's secure, encrypted payment page. Hazara Computers does not collect, view, or store your full card number, CVV, or online banking credentials. Our payment gateway/processor handles this information under its own security standards and privacy policy. For COD orders, only the cash amount is handled directly by our staff/courier at the time of delivery.

5. Sharing of Information

We do not sell your personal information. We may share necessary information with:

• Courier and logistics companies — to deliver your order

• Payment gateway and processing partners — to process online payments

• Our bank — for transaction verification, settlement, and fraud prevention as part of the payment gateway relationship

• Service providers — such as website hosting, SMS/WhatsApp messaging, and IT support providers who assist us in operating the website

• Legal or regulatory authorities — where required by law, or to investigate fraud, protect our rights, or comply with a legal process

Any third party we share information with is only given what is necessary to perform their specific function.

6. Cookies and Tracking

Our website may use cookies and similar technologies to keep items in your cart, remember your preferences, understand how visitors use the site, and improve performance. You can control or disable cookies through your browser settings; doing so may affect some website functionality (such as cart or login features).

7. Data Retention

We retain your order and account information for as long as necessary to fulfil the purpose it was collected for, including order processing, warranty support, accounting, and to comply with legal, tax, or regulatory obligations under the laws of Pakistan. Information no longer required for these purposes is deleted or anonymized where reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration, including restricted access to customer data and secure handling of order information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Subject to applicable law, you may:

• Ask us what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information, where legally possible (e.g., subject to our order/accounting record-keeping obligations)

• Opt out of promotional messages at any time by contacting us via phone/WhatsApp or by using the unsubscribe option in our communications

• Ask questions about how your information is used

To exercise any of these rights, contact us using the details in Section 12.

10. Children's Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

11. Changes to This Privacy Policy

Hazara Computers may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations, without prior notice. The updated Policy takes effect once published on HazaraComputers.com. Customers are responsible for reviewing the current Policy periodically.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please visit our Contact Us page at HazaraComputers.com for current phone/WhatsApp and store details.

By using HazaraComputers.com, you acknowledge that you have read and understood this Privacy Policy.

Return, Refund & Exchange Policy

Hazara Computers Website: HazaraComputers.com

Last Updated: September 1, 2026

This Return, Refund & Exchange Policy explains when and how a return, refund, or exchange may be requested for products purchased from Hazara Computers, either online at HazaraComputers.com or in-store. It should be read together with our Terms of Service and Shipping Policy.

1. General Rule

All sales are final unless a product is specifically covered by a return, exchange, or warranty option stated on the product listing, invoice, or in writing by Hazara Computers.

2. Non-Returnable / Non-Refundable Items

The following are non-refundable and non-returnable, unless Hazara Computers specifically agrees otherwise in writing:

• Used products

• LOT (bulk/liquidation) products

• Open-box and refurbished products

• Clearance products

• AS-IS products

• Completed software, OS, or BIOS installation and configuration services

3. What Is Not Eligible for Return

We do not accept returns or refunds for:

• Change of mind

• Incorrect product, model, or specification selected by the customer

• Personal preference after purchase

• Products that have been used, installed, modified, repaired, or damaged after delivery

4. Product Testing Before Dispatch

Before dispatch, Hazara Computers may test the product and record a video as evidence of its working condition. This video may be shared with the customer via WhatsApp or another channel and may be used to verify the product's condition prior to shipment.

5. Mandatory Unboxing Video for Claims

For courier-delivered orders, customers must record a continuous video before opening the package and throughout the complete unsealing/unboxing process. The video should clearly show:

• The sealed package and courier shipping label

• The condition of the package

• The complete opening/unsealing process

• The product itself

• All included accessories

• Testing of the product, where possible

Claims for damaged, missing, wrong, or non-working products may not be accepted without sufficient unboxing video evidence. Photos taken only after the package has been opened may not be sufficient on their own.

6. Reporting a Problem

Customers should inspect and test their product immediately upon receipt and report any eligible issue preferably within 24 hours of delivery. To report an issue, contact us with:

• Order number

• Full name used on the order

• Description of the issue

• Complete unboxing video

• Photographs of the package and product

• Testing video, where applicable (product/store purchases)

7. Return Approval Process

Do not return any product without first receiving approval and return instructions from Hazara Computers. Once a claim is submitted, we will review the evidence provided and confirm whether the item is eligible for return, replacement, or refund, and provide instructions for how to proceed.

8. Exchanges

Where a product is confirmed eligible for exchange (for example, a genuine defect confirmed with unboxing/testing video evidence, or a wrong item sent by Hazara Computers), we will offer one of the following, at our discretion and subject to stock availability:

• Replacement with the same product

• Exchange for a different product of equal value (with the customer paying or being refunded any price difference)

• A refund under Section 11, where an exchange is not possible

Exchange requests follow the same approval process as returns (see Section 7) and must include the required unboxing/testing video evidence. Used, LOT, and AS-IS products are not eligible for exchange, in line with Section 2.

9. Condition of Returned Items

Approved returns must include the original product, all accessories, original packaging, and the invoice/order information, where applicable. If a returned product is found to be customer-damaged, modified, incomplete, or otherwise not eligible under this Policy, the return/refund request may be rejected and the product may be sent back to the customer.

10. Shipping and Courier Charges

Courier/shipping charges are generally non-refundable. For COD orders, any advance courier charges paid are non-refundable if the customer refuses delivery, fails to collect the parcel, or cancels the order after it has been dispatched.

11. Refund Method and Timeline

Where a refund is approved:

• Refunds are processed only after inspection and verification of the returned product and the supporting claim.

• Refunds for online/gateway payments are returned to the original payment method used for the transaction, subject to processing times set by our payment gateway partner and your bank.

• Refunds for cash or COD payments may be issued via bank transfer, JazzCash/Easypaisa, or another mutually agreed method.

• Processing typically begins once the returned item is received and verified; exact timelines depend on the payment method and, for gateway payments, the bank's settlement process.

12. Warranty Claims

Products covered by a manufacturer, distributor, or seller warranty are handled according to that product's specific warranty terms, which may differ from this general Return, Refund & Exchange Policy. Please refer to the product listing, invoice, or contact us for details.

13. Our Right to Decide

Hazara Computers reserves the right to approve or reject any return, exchange, or refund claim based on the applicable product conditions, the evidence provided, and applicable law.

14. Changes to This Policy

Hazara Computers / HazaraComputers.com reserves the right to change, modify, add to, or remove any part of this Policy at any time, without prior notice. The updated Policy applies as published on HazaraComputers.com, subject to applicable law. Customers are responsible for reviewing the current Policy before placing an order.

15. Contact Us

For return, refund, or exchange requests, please visit our Contact Us page at HazaraComputers.com for current phone/WhatsApp and store details.

By placing an order, you acknowledge that you have read and accepted this Return, Refund & Exchange Policy.

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